Frequently Asked Questions
Everything you need to know about shopping at Point
What is the standard shipping time for electronics?
We typically process and ship orders within 24 hours. Depending on your location, delivery usually takes 2 to 5 business days.
What payment methods do you accept?
We accept a wide range of secure payment options, including major credit cards (Visa, MasterCard), Apple Pay, and Cash on Delivery for eligible regions.
Do your electronic products come with a warranty?
Yes, all our devices come with a standard 1-year manufacturer warranty. Some premium products may include an extended 2-year warranty period.
What is your return policy for defective items?
If you receive a defective product, you can return it within 14 days of delivery for a full refund or exchange, provided the original packaging is intact.
Are the products sold on Point authentic?
Absolutely. At Point, we guarantee that 100% of our inventory is sourced directly from authorized distributors and official brand partners.
How can I track my order status?
Once your order is shipped, you will receive an email and SMS containing a tracking link to monitor your package in real-time.